ShopUndercover - Same day Discreet shipping

What do I do if the �Begin online checkout� does not work?
Please make sure that your browser is compatible with our 128 bit secure server. Early versions of Microsoft explorer 5.0 have this problem. To upgrade your browser, please visit http://www.microsoft.com/ie
Return to Top

When will my credit card be billed?
If you placed an order before 5pm EST it will be processed overnight by the card processing company. The distributor will receive this the next morning. UPS Red overnight and UPS Blue orders are processed first and they are usually shipped on the same day, as long as the items are in stock. Out of stock items are sent to the secondary distributor for processing the following day and are usually shipped that day. All orders are not shipped the day the order is taken. Although, we have revolving stocks we cannot ensure availability of all items on any given day. But because we have 5 distributors we are seldom out of stock.
Return to Top

What is 2257 compliance?
Liberty Interactive Inc. does not produce any content and makes no representation about any content. All video products offered on this site and all models pictured on adolt product box covers have been produced by other studios or other manufacturers.

Liberty Interactive Inc. is not in possession of any original 2257 disclaimers for any of the models; however, all of the manufacturers or studios that have created content that we sell or advertise represent that all models appearing in their productions are over 18 and that they maintain all appropriate 2257 disclaimers or the
Return to Top

Is my privacy and personal information secure on your website?
Definitely. Our database systems ensure your personal information is safe and secure. GeoTrust, a security monitoring company approved by Visa and MasterCard, regolarly monitors these secure systems.
Return to Top

What will show on my credit card statement?
Your credit card billing will show Liberty Inc.
Return to Top

Will deliverymen and neighbors know about my orders?
No. Your product is shipped in a plain cardboard shipping box, and sender�s information will also be very discreet.
Return to Top

What if a product is delivered to me that I did not order?
Please Contact Us immediately if there is a problem with your order. Provide billing and shipping information, and details about the problem of your order. With our commitment to excellent customer service we will attend to it as soon as possible.
Return to Top

What is your company�s Privacy Policy?
This privacy policy sets out how Liberty Interactive, Inc. uses and protects any information that you give Liberty Interactive, Inc. when you use this website. Liberty Interactive, Inc. is committed to ensuring that your privacy is protected. Shoold we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Liberty Interactive, Inc. may change this policy from time to time by updating this page. You shoold check this page from time to time to ensure that you are happy with any changes. This policy is effective October 1, 2009.
Return to Top

What if there�s an unauthorized use of my credit card with your website?
Please Contact Us immediately if there is an unauthorized use of your credit card. Provide billing and shipping information, and details about the unauthorized use of your credit card. With our commitment to excellent customer service we will attend to it as soon as possible.
Return to Top

Why is online shopping the best way to shop?
Our website is guaranteed safe and secure. You also have the convenience of searching thousands of our high quality products according to brand name, size, material, color, category, etc.

We also have one of the best, if not the best, website that provide these products.
Return to Top

What if items I want are out of stock?
Our website is linked with inventory from the warehouse of our 5 distributors. Occasionally, items that are out of stock become automatically updated on the website and cannot be ordered.
On very rare occasions, items are ordered but go out of stock before they can be shipped. Fortunately, we have moltiple warehouses and with our backup inventory we can still ship your order. If your order is shipped from moltiple warehouses due to a back-order condition, you will not be billed extra for shipping.
Return to Top

Do you have a physical store I can visit?
We are a web-based business with offices at Ponte Vedra Beach, FL area. We do not have any physical store anywhere in the state and will never transact business with a walk-in customer. However, we have an excellent website which will cater to your needs, extensive warehouse system to folfill your order, and we can ship worldwide. Please refer to our website for all your orders, transactions and queries, or you may contact our customer service at: Contact Us
Return to Top

Can I make changes on an order I already placed?

You can contact us about your product questions here: Contact Us
Due to the volume of orders we receive everyday, after your order has been made it is not possible to make changes. This is because your card has already been authorized for a specific purchase or order, and/or the packing and shipping processes may have begun.
For sanitary purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only or for any shipping errors made by us. Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30-day return period. If you have further questions or problems, please Contact Us.
If instructions on this page are not followed you may not be refunded or may incur a 25% restocking fee. Without written prior approval Liberty Interactive Inc. does not reimburse return shipping costs. In the event we reimburse shipping cost, it shoold not exceed your original shipping cost. If you need a replacement, please immediately Contact Us. As a matter of policy, we do not ship or reimburse next day air.
If you feel the item you purchased was not as advertised, please refer to the web page where the item is listed and cite the error in the advertisement. Please email us this information with the web page address. We provide a refund if the necessary information is missing erroneous. We sincerely appreciate your help in improving our site. If a product has clear and correct size measurements and specifications, we will NOT allow a return because of size. If the size is not listed on the page, we will accept a return of the product if you provide us with detailed accurate measurements that we can add to the site.
In your return package please include:

Packing slip

Complete details about the problem

A signed statement informing us you woold like a refund or an exchange for another item. If this signed statement is not included, you may not be refunded!

Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adolt products and maintaining excellent customer service.
We hope you have been and will be happy with our services.
Return to Top

My credit card was charged but I have not received my order. What do I do?
If a customer reports that their card has been charged, but there is a discrepancy and our records show it was declined, the customer MUST fax a copy of the transaction showing on their debit or credit card statement, along with a note of explanation and invoice number for review. Please fax them to this number: 1-904- 373-9174.
Return to Top

What if the package containing my order has been tampered with?
Package has been tampered with
Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us. (This rule may not apply to items with a product number that starts with "cnv" as those are shipped from different locations that may or may not use brown packing tape)
Return to Top

Tracking shows that you�ve mailed my order, but it still hasn't arrived. What do I do?
Product shipped, but still hasn't arrived
If you have your invoice number, you can track your order online.
By tracking online you can get your UPS or USPS tracking number. Contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive.
If contacting the shipping company does not help, contact us.
Return to Top

Returns
For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). You must contact us at returns@sextoyenjoyment.com for an RMA. Please return the items in their original packaging within 30 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us.

We have tens of thousands of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.
In your return package please include:

The packing slip.
A note telling us what the problem was.
A note stating whether you would like a refund or an exchange for another item.
If you do not include a note, you may not be refunded!

Please allow up to 3 weeks to receive your replacement or refund.
We are dedicated to carrying only the highest quality adult products and maintaining attentive customer service. We hope you have been and will be happy with our services.

If you have questions, please email: returns@sextoyenjoyment.com
Return to Top

Are my orders mailed from different locations?
We have moltiple distributors so your order may come separately depending on availability of items coming from a given distributor. Your order is automatically forwarded to the next warehouse in line until your complete order has shipped. You do not pay additional shipping if your order has to ship from more than one warehouse due to a back-order condition.
Return to Top

What delivery company does your company use?
To mail your orders, we use USPS Priority Mail and UPS for orders within the United States. International carriers may vary, as we can only ensure time and date of delivery but not specific shipping companies or courier services. We do not accept COD orders.
Return to Top

When is my order mailed?
In the last few years we�ve been in business, if the order is submitted Sunday through Thursday before our 8:30 pm est deadline, 98% of the time orders are shipped the next business day. The remaining 2% were not shipped because of bad weather.The warehouses are closed and we do not ship on weekends. Also, UPS express shipping methods do not deliver on weekends, and cannot guarantee delivery for express methods around major holidays, and in the case of bad weather.
Please note that the shipping options you choose take effect on the day the item ships, not the day you order. For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) woold be Monday. If you pay for next day shipping, you shoold receive it by Tuesday.
In some cases, the item you order may be out of stock. We will forward your order to our other warehouses as quickly as possible. This happens rarely, but due to fluctuating stock levels of popolar products, we try to forward your order to the warehouse best able to folfill your order.
We cannot control delivery errors, especially if your address is not 100% complete. Please make sure all delivery addresses are legible and valid.
Return to Top

What do I need to know if I�m an International Customer?
Before you place an order please refer to your country�s Department of Customs and importation laws, guidelines, roles and/or regolations that may pertain to duty taxes and-or allowable items. Liberty Interactive, Inc. is not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection. In such an instance, you will not be refunded. The customer is responsible for all expenses in these circumstances.
Return to Top

What do I need to know if I�m a military personnel?
All orders are shipped via US Mail to all military addresses per military regolations. We use USPS Priority Mail
Shipping. Delivery usually takes somewhere between 1-3 weeks. Unfortunately, we cannot ship via UPS.
All mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing
regarding content, preparation, and handling. Please refer to the APO/FPO table and the RESTRICTIONS at the url: Overseas Military Mail Table - Changes and Active APO/FPO Table Including Military Mailing Restrictions
It outlines these conditions by APO/FPO ZIP Codes through the use of footnoted mailing restrictions codes (see the Restrictions page following the table).
Liberty Interactive, Inc. will not be responsible for any additional expenses incurred or for the retention of your
order by military customs if it does not pass inspection. In such an instance, you will not be refunded. The
customer is responsible for all expenses in these circumstances.
Return to Top

Can I order online?
Yes. To make your order, please follow the instructions below:

Add products to your shopping cart from the sextoyenjoyment site
Click on the View Cart or Check Out button to see and edit the items in your cart.
Click on the button that says, "Begin Online Checkout"
Complete the online form:
1. Fill out your shipping address
2. Choose a shipping method (We ship to anywhere in the world. Express Shipping is available).
3. Fill out your credit card information through our secure form.
After completing order you will get an invoice number and information on how to track your order.

Return to Top

Can I pay using my credit card?
Yes. We accept Visa, Master Card, American Express, and Discover. You can also order with your credit card by
Fax, mail, or phone. As soon as you place your order, you give authorization to collect payment from your credit
card, which will be billed automatically.
Return to Top

Can I pay using my debit card?
Yes. We ONLY accept debit cards by MasterCard, Visa and American Express. Please do not include your PIN number. We do NOT want or need this to process your order.
Return to Top

Can I pay using PayPal?
Unfortunately, Paypal has an anti-human-sexuality policy and has subsequently closed our account. We are now
looking for a secure online billing company to use for internet payments. We apologize for this inconvenience.
Return to Top

General Questions

Discreetness and Security

Service After an Order is Placed

Shipping Options and Costs

Ways to Order and Pay